All of our controllers are made of the highest quality but if you should somehow receive a defective controller don't worry, you are covered. We offer a 90 day warranty standard on any controller we make. This warranty covers the inner workings of the controller for instance things such as a malfunction in the mod or a burnt out LED. We do not cover damaged items due to water, impact, neglect, wear, etc. (removing seal will void warranty) We also do not cover any controllers sent in for a Send-In-Service due to the fact that we can not determine the life of the controller or previous damge done to the controller. If you have any questions please e-mail us and we will address them immediately as your satisfaction is our number one priority.
We offer a 5 day return policy if you are not fully satisfied with our product(This Does Not Include Send In Service or Any Controller with Custom Names, Logos or Clan Emblems Which Are Non-Returnable). Returns will be granted at the sole discretion of KwikBoy Modz. Controllers exhibiting any use, abuse or wear WILL NOT be accepted for return. All orders will incur a 20% Restocking Fee and Shipping costs. If an order is cancelled after it has been placed (But before you receive it) and work on your Custom Controller has already been started, your refunded amount will be15% less the original cost (To cover fees) and any lost parts or labor incurred by KwikBoy Modz.
-Under NO circumstances will we accept returns because product is not "AS PICTURED". Each order is unique, and we have over 200+ options and combinations for your controller, it is not our responsibility to add anything you do not select and pay for.
We can ship to virtually any address in the world!
Please also note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
- All of our controllers are made to order so please allow adequate time to ship although most controllers ship within 1-2 business days some can take up 2-4 weeks. For controllers with Gamertags or Specialty Finishes please allow up to approximately 4 weeks for your order to ship as these require special process' to paint.
Rush processing will guarantee your controller will be painted, built, tested and shipped within 48 business hours from ordering.
Shipping For Send In Services
What to do after selecting a Send In service. Once checkout of the Send In service of your choice is complete you will then have to ship your controller to us. To do this you may ship your controller to KwikBoy Modz with any carrier of your choice. You Must send your controller to:KwikBoy Modz LLC583 Page Ct NESalem, OR 97301
What Needs To Be Included?
You must include the following:
A copy of your invoice.
The controller which you would like customized or modded.
Do Not send us any accessories such as controller grips or skins.
Shipping For Gamertag Option
The gamertag option is a special order option. If option is chosen, your controller may take up to 4 weeks to ship due to the fact is has to be custom painted with your personal gamertag. This process takes time to ensure the highest quality product and we appreceiate your patience. If you have any questions about these options, feel free to send us an e-mail and we would be happy to address your concerns.